Last updated: July 2, 2025
Power Smart App (“we”, “our”, or “us”) is operated by Power Information Technology Company (PITC), a government organization under the Government of Pakistan. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services.
1. Information Collected by PITC
We collect the following types of data:
a) Personal Information
When you use our app, we may collect:
- Full name
- Email address
- Phone number
- Address (City, ZIP code, Province)
- CNIC (if provided during account verification)
b) Usage Data
Collected automatically, such as:
- IP address / Location Data
- Device type and identifiers
- OS version
- Mobile network information
- App version
- Interaction logs (screens visited, session duration)
c) Cookies and Tracking Technologies
We may use cookies, web beacons, and analytics tools to enhance performance and user experience. You can disable these via your browser or app settings.
2. How We Use Your Data
We use the information for the following purposes:
- To create and manage user accounts
- To provide and maintain the app and its services
- To personalize your experience
- To communicate with you (notifications, service alerts, updates)
- To monitor and analyze usage for performance improvements
- To comply with legal obligations or respond to lawful requests
- To protect against unauthorized or fraudulent use
3. Legal Basis for Processing (GDPR Compliance)
We process your data under one or more of the following legal bases:
- Consent: Where applicable, with your explicit permission
- Contractual necessity: To provide services you requested
- Legal obligation: To comply with national laws
- Public interest: As a government-operated service
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share it:
- With authorized PITC departments
- With third-party service providers assisting in app functionality (e.g., hosting, analytics)
- When required by law or legal authorities
- In case of business or service transfer within the Government of Pakistan or PITC structure
5. Data Security
We implement appropriate security measures (encryption, access control, firewalls) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
Your personal data is retained only as long as necessary for the purposes stated or as required by law. Usage data may be retained for analytics or legal compliance for a limited time.
7. User Controls and Rights
Depending on your jurisdiction (e.g., GDPR in the EU), you may have rights to:
- Access your personal data
- Correct or update it
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe your child has provided data, contact us to delete it.
9. Third-Party Links
Our app may contain links to external websites not operated by us. We are not responsible for their content or privacy practices. Please review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. You will be notified of changes via:
- In-app notification
- Updated “Last updated” date on this page
11. Contact Us
If you have questions or requests about this Privacy Policy, please contact us:
- Website: https://powersmartapp.com/
- Address: WAPDA House, Shahrah-e-Quaid-e-Azam, Lahore, Pakistan
- Email: info@pitc.com.pk (or insert actual support email)